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Putting patients at the heart of phlebotomy booking services

Warrington and Halton Teaching Hospitals NHS Foundation Trust has transformed the service it offers to GPs and patients for phlebotomy appointments by deploying two key innovative technologies that make the whole process paperless.

The new services include an online scheduling and patient booking solution that allows patients to book phlebotomy appointments at a time and location that suits them and an app that enables the use of barcoded blood collection tubes, minimising errors relating to labelling.

The entire process has been transferred online, incorporating GP ordering, patient engagement, scheduling and booking, clinic management and sample collection. This has the added advantage of providing accurate data/information relating to order status, capacity management and activity, including DNA management.

From drop-in to an appointed service

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