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Agilent opens Customer Experience Center

Agilent Technologies has opened a new Customer Experience Center (CEC) in Lexington, MA, focused on solutions from Agilent genomics and diagnostics product portfolios.

The facility will serve as a regional hub for Agilent representatives to showcase and demonstrate both product capabilities and complete workflow solutions to customers.

Hands-on training, education, assay development, and optimisation are critical to a laboratory’s success. Scientists are looking for suppliers to support their discovery work and product and solution development efforts. The new Agilent CEC delivers an immersive experience for pathologists, clinicians, and researchers to increase their confidence in using Agilent products to meet the unique needs of their lab. The facility is strategically located where Agilent has a high concentration of genomics and pathology customers who can easily access the CEC.

The new CEC boasts an efficient layout to demonstrate workflows for next-generation sequencing (NGS) and pathology in clinical and research applications. It also provides a location for novel application development and collaborations. The suite of Agilent genomics and pathology instrumentation, paired with the expertise of Agilent’s technical staff, provides the necessary combination to support customers with needed comprehensive training while continuing to foster collaboration between Agilent and their customers.

Pictured above at the opening are Agilent staff members (front L-R) Tyler Estee, Missy Rose, Amanda Blair, Suzanne Shoup, Sam Raha, Heather Lustig, Melanie Herscovitch, Kaylee Ravagli; (back L-R) Scott Leppanen, Cliff Leavitt.

“The Agilent genomics and diagnostics customer base continues to expand, and we are committed to supporting their success through hands-on and virtual training experiences,” said Sam Raha, President of Agilent’s Diagnostics and Genomics Group. “We are thrilled to open this innovative new Customer Experience Center in Lexington, designed as a modern laboratory to facilitate highly interactive education, training, and collaboration with our customers.”

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Upcoming Events

POCT: The Power to Disrupt

The Jubilee Hotel and Conferences, Nottingham
28 March 2023

Microbiology Society Annual Conference 2023

Birmingham International Convention Centre.
17-20 April 2023

British Society for Microbial Technology Annual Microbiology Conference

Royal Air Force Museum, Hendon, London
11 May 2023

Microscience Microscopy Congress 2023 (mmc 2023, incorporating EMAG 2023)

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4-6 July 2023

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Etihad Stadium, Manchester, M11 3FF
4 July 2023

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ICC Birmingham
25-28 September 2023

Access the latest issue of Pathology In Practice on your mobile device together with an archive of back issues.

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