Randox Laboratories has built a reputation for customer support services of the highest standard, and maintains this reputation by providing customers with what they need, when they need it. Randox has been recognised for this through the BelfastTelegraph Service to Business Award, which recognises the best in the market.
One of the most important services Randox offers is technical support, which is unrivalled in its quality and expertise. Highly trained specialists aim to provide help and advice immediately, and then follow up each query until it is resolved. To ensure complete customer satisfaction, Randox has three teams to support different product groups: technical support, RX Series technical support and Biochip Array Technology technical support. This ensures a dedicated and specialised team addresses all
customer queries.
Powerline is an electronic service that allows customers to access instantly reagent instructions for use and instrument-specific procedure sheets. Customers request information through a dedicated section of the Randox website, and the relevant procedure is sent immediately by email. Powerline is updated constantly and currently has almost 14,000 procedure sheets for over 100 different analysers.
www.randox.com